To be a trusted source of energy information there must be systems in place to verify that high-quality scores are consistently produced. To that end, the U.S. Department of Energy imposes three quality assurance requirements:
- All Home Energy Score Certified Assessors™ must complete U.S. DOE’s free, online Simulation Training and Test. The standard training platform ensures that all Home Energy Score Assessors are introduced to the Tool with the same instruction and rigorous testing.
- All new Assessors must conduct their first Home Energy Score™ with an experienced Assessor that has been deemed a Mentor by U.S. DOE.
- The U.S. DOE requires a quality assurance (QA) review of at least 5% of randomly selected Home Energy Scores on a quarterly basis.
- Review documentation and guidance
- Complete and submit the Remote Service Provide Implementation Plan Template to email@example.com. The Home Energy Score team will review your proposed plan and will be in touch with next steps.
Organizations interested in signing on as a Partner can learn more on the Become a Partner page.
After joining a Partner's program, Candidate Assessors will have access to the Home Energy Score Simulation Training and Testing tool. Candidate Assessors work through different sample homes to learn how to collect the data required to create a Score. Watch a demonstration of the Simulation Training and Testing v2.0 to learn more.
After joining a Home Energy Score program, candidate Assessors gain access to the Home Energy Score Simulation Training and Testing tool. Candidate Assessors work through different sample homes to learn how to collect the data required to create a Score. Visit the Become an Assessor page or watch a demonstration of the Simulation Training and Testing v2.0 to learn more.
Candidate Assessors must conduct their first Score with a Qualified Mentor. Mentorship ensures Assessors are prepared to score homes on their own and provide feedback to Assessors. There are two options for meeting this requirement – in-field or remote. These processes for both are illustrated below:
Only select organizations are approved to conduct Remote Mentoring. Full details of the Remote Mentoring Protocol and requirements for Remote Service Providers can be found here.
To meet the quality assurance requirement, Home Energy Score Partners use an independent qualified Assessor to re-score these homes and compare results with the original assessments. The Home Energy Score Team tracks Partners’ quality assurance progress and highlights instances where the QA and original assessments vary by more than 1 point on the 10-point scale. In such cases, a paper review or third assessment is required to explain the variation and provide a corrected Score. Partners are also expected to provide continued training to Assessors to correct errors found in the quality assurance reviews.
Quality assurance is essential to ensure the Home Energy Score tool is working properly in the field and that Home Energy Scores are created consistently. This is crucial to maintaining the high credibility of the Home Energy Score brand. There are two pathways available for organizations to meet quality assurance requirements:
Assessors must work with approved organizations to take advantage of Desktop Quality Assurance. Full details of the Desktop Quality Assurance Protocol and requirements for Remote Service Providers can be found here.
DOE also provides guidance materials for Assessors providing photo and sketch packets for Desktop Quality Assurance and for Desktop Quality Assurance Auditors reviewing the submitted photos and sketches.