A Smart Building Dialogue

In February, Lawrence Berkeley National Laboratory (LBNL) hosted an invite-only roundtable with a diverse representation of commercial building operators working to support smart building technology implementation. Attendees represented the commercial real estate, education, retail, grocery, hospitality, and healthcare industries, federal and state/local government, and several other national labs.

Commercial owners gather at LBNL to discuss smart building technologies. Marilyn Chung/Berkeley Lab

The objective for the day was to spark a dialogue and gather insights that can inform smart buildings research that fully accounts for the goals, needs, and challenges of commercial building owners. Participating Better Buildings partners included University of Maryland, Sprint, Whole Foods Market, Tishman Speyer, CBRE, Target, Legacy Health, Marriott, Costco, University of Iowa, Jamestown, Cleveland Clinic, University of Iowa, Salt Lake City, Aurora Public Schools, and the General Services Administration.

“We wanted to understand what motivates commercial owners to pursue smart building technology adoption, what problems they are trying to solve, and the challenges and barriers faced by owners when deploying current technologies,” said Eliot Crowe, program manager at LBNL who facilitated the day’s discussion.

Exciting Opportunities with Smart Technologies

As a kick-off, attendees described what their organizations are already doing in the smart building space as well as something that personally excites them about the capabilities of smart technologies. Some attendees noted their interest in finding technology solutions that have broad applications.

“We have a diversified portfolio of assets, so some buildings are more obvious candidates for smart building upgrades than others,” says Becca Rushin, Vice President of Sustainability and Corporate Social Responsibility at real estate company Jamestown LP. “Because of that I’m interested in exploring smart technology solutions that are applicable to a variety of building types.”

Other attendees shared that smarter building analytics can help sustainability programs by providing better data to make the financial case for projects. Pat Lydon, Sustainability Program Manager at Legacy Health (a health system in the Pacific Northwest), shared that there are many competing priorities for limited capital funds.

“In our region low energy prices can make it a bit more difficult to make the business case for energy efficiency investments based on energy savings alone, but when we can also have a positive impact on patient experience as well as physician and nurse satisfaction that really helps. Fault detection and diagnosis (FDD) technology can really help us be more proactive in anticipating and avoiding problems that might impact clinical care or occupant comfort.”

Commercial Owners Identify Challenges and Barriers to Technology Implementation

The core portion of the conversation centered around the technologies that are currently being explored by commercial owners, including their overall objectives when introducing and expanding on these technologies. Attendees first discussed the major impediments that limit smart technology implementation in their respective industries.  

My top 5 Takeaways:

  • IT and Facilities collaboration is more critical than ever when installing new smart technologies, and can mitigate miscommunication;
  • A lack of standards for the industry, especially in cybersecurity, continues to be an issue, and attendees are looking for effective solutions;
  • Users are overwhelmed by a “Frankenstein of choices,” followed by fear of rapid technology obsolescence;
  • Users often encounter a lack of interoperability between systems, and seek end-to-end solutions; and
  • Attendees would like to challenge each other to use their purchasing powers to think more cohesively around the desired ecosystem for a smart building and be able to negotiate with vendors across their needs.

To dive deeper into these topics and more, attendees also had break-out conversations on business management, smart devices, advanced controls, data management, and data analytics.  For each area, attendees were asked to define frequent implementation problems, limitations and gaps to the technology, barriers to their adoption, and any other unmet needs. The final discussion of the day included a brainstorm of how the attendees might continue working together to overcome the obstacles stated above.

Attendees form breakout groups to discuss challenges to technology implementation. Marilyn Chung/Berkeley Lab

After the break-outs, LBNL asked users to fill out a post-event survey. “It’s a literal sea of information out there these days, and we are on the cusp of some exciting developments. [LBNL’s campaigns and research] helps make us feel like we have a solid sense of the market and the state of technology. We all strive to make sound decisions, staying close to the cutting edge while avoiding the risk of decision paralysis that comes from such an overwhelming amount of information,” said one attendee.

LBNL has written a full summary report on the day’s dialogue around smart building technology uses, and the challenges and barriers to their implementation. You can access the full report here.