Since launching the Arizona HPwES program in March 2010, electric utility Arizona Public Service (APS) and Arizona’s HPwES Sponsor, FSL Home Energy Solutions, have focused on continuous improvements designed to elevate customer and contractor experience while boosting program costeffectiveness.

Program administrators are not the only ones with an interest in improving the management and operations of home upgrade programs. Stakeholders in the home performance industry are invested in better programs as well. See below for their letters of support.

The Home Performance Coalition is a national non-profit organization that promotes the market adoption of residential energy efficiency technologies and practices through stakeholder engagement, policy development, education, and research.  Efficiency First is a national association for the home performance industry that advocates for policies that accelerate the growth of the industry.

OptiMiser is a software development company that provides energy auditing software for residential and commercial buildings, and program administration software for home upgrade programs.

The Home Upgrade Program Accelerator aims to significantly reduce administrative program costs and increase overall program cost-effectiveness from May 2015 to  May 2018 and to share approaches and technical solutions with the greatest impact.

The Home Upgrade Program Accelerator is designed to help home energy upgrade programs bring services to more homes across the country by leveraging data management strategies that minimize costs while improving overall program effectiveness. These programs are currently completing hundreds of thousands of home upgrades annually with average savings of 20%. 

0 to 60: Best Practices for Accelerating Program Performance Presentation
Home Upgrade Program Accelerator Partners, NYSERDA and APS, share how they improved program performance.  NYSERDA shares lessons learned from using Lean and a change management process, coupled with a continuous improvement mindset, to reduce processing times for upgrade projects and improve paperwork quality.  APS describes implementation of their Critical Details tool, building on the Standard Work Specifications for Home Energy Upgrades, to improve upgrade quality and the development of contractor scorecards and awards to provide feedback and recognition to contractors.

Innovations in Processes to Accelerate Home Upgrade Programs Presentation
The Arizona Home Performance with ENERGY STAR program completed process improvements that improved contractor satisfaction and deceased quality assurance labor while achieving program goals and cost-effectiveness.  Build It Green is implementing software improvements to their utility program's online rebate applications portal to accelerate data processing.

Introduction to Home Energy Upgrade Program Accelerator Webinar (June 18th, 2015)
Watch this webinar to learn about the benefits, commitments, support, and promotional opportunities of joining. 

• Youtube video
• Presentation slides

HPXML Implementation Guide
The Home Performance with ENERGY STAR Team developed the HPXML Implementation Guide to help program administrators and software developers integrate HPXML into their operations and products.

HPXML Toolbox

HPXML website

Home Performance Coalition blog post on HPXML